Symptoms

The following performance and behavior problems are common to many employed individuals who abuse alcohol and/or other drugs. It is important to note that if an employee displays these symptoms, it does not necessarily mean he or she has a substance abuse problem.

When an employee’s performance deteriorates for whatever reason, his/her supervisor has an obligation to intervene. The supervisor does not need to be an expert on alcohol and drug abuse to do so because the intervention should be focused on the employee’s performance problem.

The following principles of intervention may be followed by supervisors who need to confront a staff member about a performance problem that may be related to substance abuse.

Maintain control

• Stick to the facts as they affect work performance.
• Do not rely on memory; have all supporting documents and records available.
• Do not discuss alcohol or drug use.

Be clear and firm

• Explain company policy concerning performance.
• Explain company drug-free workplace policy.
• Explain consequences if performance expectations are not met.

Be supportive, but avoid emotional involvement

• Offer help in resolving performance problems.
• Identify resources for help in addressing personal problems.